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family and caregivers after the client’s death;

(6) volunteer services in accordance with 7 AAC 12.336;

(7) dietary counseling services in accordance with 7 AAC 12.337;

(8) pharmaceutical hospice services in accordance with 7 AAC 12.343;

(9) services related to the referral and transfer of clients for laboratory services that are provided by an organization other than the hospice; the referral and transfer services must be provided in accordance with a written plan that delineates available services and the procedures for referring and transferring clients;

(10) services related to the transfer of specimens for laboratory services that are provided by an organization other than the hospice; the transfer services must be provided in accordance with a written plan that delineates available services and the procedures for transferring specimens; and

(11) short-term respite care to the client’s family for the relief of the client’s daily care. (b) In addition to meeting the requirements of (a) of this section, the hospice agency shall evaluate each client’s

(1) access to emergency medical services, including ambulance service;

(2) access to service, equipment, and supplies;

(3) safety and emergency preparedness within the client’s place of residence. (c) The hospice agency shall make nursing services, physician or advanced practice registered nurse services, and drugs and biologicals available on a 24-hour basis to the extent necessary to meet the client’s needs for palliative care and management of terminal illness and related conditions. (d) The hospice agency shall arrange for short-term inpatient care if home care is not feasible for pain control, symptom management, and respite purposes. The agency shall ensure that any short-term inpatient care is provided in a licensed facility that is most appropriate to meet the client’s needs. (e) The hospice agency shall offer hospice care in the least costly setting that can assure the quality of care and each type and amount of service that is necessary to meet the client’s needs. (f) The hospice agency shall have a risk management program that includes procedures to investigate, analyze, and respond to client grievances related to client care. (g) The hospice agency shall develop and implement written policies and procedures consistent with this chapter that govern each service provided by the agency, including policies relating to confidentiality, training, and admissions. The policies and procedures must accurately describe the agency’s goals, the methods by which the goals are achieved, and the mechanisms by which basic hospice care services are delivered. The agency shall review its policies and