Transmittal 2021-03 (12/21)
STATE OF ALASKA
Department of Health and Social Services
Division of Public Assistance
TRANSMITTAL NUMBER: 2021-03
MANUAL: Heating Assistance Program
DATE: December 1, 2021
Several sections of the Heating Assistance Program Policy Manual have been revised in order to incorporate new policy, clarify existing policy, and align policies within our policy manuals.
If you have questions, please contact the Policy & Program Development Team at dpapolicy@alaska.gov .
OVERVIEW OF CHANGES
MS 3001 APPLICATION PROCESS
Updated application process to allow for applications to be completed and signed via telephonic recording to align with DPA Division of Public Assistance 's other policy manuals.
MS 3001-1 APPLICATION FORM AVAILABILITY
Added telephonic application as a method of form availability.
MS 3001-2F TAKING AN APPLICATION BY PHONE
Removed subsection as this action is no longer limited to the elderly or disabled, and is now addressed in MS 3001 .
MS 3005-2 EXPEDITED PROCESSING FOR HOUSEHOLDS WITH ELDERLY OR DISABLED MEMBERS
Removed reference to the exception for telephonic applications and signature requirements for the elderly or disabled as all clients are now allowed to complete and sign an application via telephonic recording. This process is now referenced in manual section 3001 .