Page 683

656

attempts to obtain clarification or verification regarding the conflicting information before making an eligibility determination on the application.

If the Designee has received conflicting or contradicting information causing the Designee to believe the family or provider reported information incorrectly, did not report information pertinent to their eligibility, falsified or withheld information, it is to be followed up on prior to making an eligibility determination. If the Designee has discussed the need for and issued a notice requesting information and the family or provider responded saying they are not able to provide the information requested and the Designee is not able to access the information needed, including through collateral contacts, a Request for Information form is completed and emailed with a copy of the application, to the Child Care Program Office (CCPO)Eligibility and Benefits Staff via the CCAP policy mailbox at: dpaccp@alaska.gov. The request must include a description of the information needed and the reason the Designee believes it was not reported or not reported accurately.

If during a file review, the incorrect payment review, hearing process, or other time within a participating family’s certification period or provider’s approval period, the Designee has reason to believe information pertinent to eligibility has been reported incorrectly or not reported, an investigation will be conducted. The Designee or CCPO will complete the Incorrect Payment Preliminary Review CC17 form and email to the CCPO policy mailbox at: dpaccp@alaska.gov using the subject heading “Incorrect Payment”. The form must include a description of the conflicting or suspicious information.

The receipt of the Incorrect Payment Preliminary Review CC17 form will be documented and assigned to a member of the CCPO Eligibility and Benefits Team. The assigned CCPO Eligibility and Benefits Staff will within thirty (30) calendar days, access the available State of Alaska and other data bases and information to obtain the requested information and provide it to the Designee.

4420-1 B. REFERRING POTENTIAL INTENTIONAL PROGRAM VIOLATIONS If during the process of obtaining and reviewing information as requested by the Designee, the Eligibility and Benefits Staff need additional resources to confirm suspected information, they will