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request it is documented in an ICCIS case note and immediately forwarded to CSQA.

If the CCPO Eligibility Staff was unable to reach and speak to the requestor or if the requestor declined to participate in the pre- hearing conference, it is noted on the Pre-Hearing Conference form.

4. Issue a Recommendation Within seven (7) calendar days of receiving the Request for Hearing CC46, the CCPO Eligibility and Benefits Staff will evaluate all information and document their investigation, the requestor’s request for or refusal of continued benefits, and recommendation on the Pre-Hearing Conference form. An ICCIS case note is entered using subject heading: Pre-Hearing Conference XX-XX-XXXXX-FH. The body of the case note details the review conducted, discussion with requestor, and Eligibility and Benefits Staff recommendation as lined out A through G on the Pre Hearing Conference form. The Pre-Hearing Conference form is emailed to CSQA at: dpa.csqa@alaska.gov.

If it is determined the Designee or CCPO made an error in their determination, the Eligibility and Benefits Staff recommendation on the Pre-Hearing Conference form is to concede the issue and promptly notify CSQA and advise the Designee or CCPO of the corrections needed on the requestor’s case.

If it is determined the Designee or CCPO followed the regulations and policies and their decision is correct, the recommendation is to proceed with a hearing.

4400-4 HEARING EVALUATION Upon the receipt of the Pre-Hearing Conference form from the Eligibility and Benefits Staff, the Contracted Services Quality Assurance (CSQA) Staff will contact the Designee’s Local Administrator or, if the request is from a provider whose eligibility and payment processing is handled by the Child Care Program Office (CCPO) the policy mailbox at dpaccp@alaska.gov for any needed documents from the requestor’s case file. The Designee’s Local Administrator or CCPO Eligibility and Benefits Staff must make every effort to provide the information within the requested two (2) business days. When it is necessary to mail a file the Designee will use a traceable priority method.