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the Eligibility and Benefits Staff to call the requestor and conduct the pre-hearing conference, advising if the date and time do not work for the requestor, they must call and reschedule. If the Eligibility and Benefits Staff are unable to leave a message they will attempt contact the following business day. If still unable to speak with the requestor or leave a message; or if the requestor does not return a call within two (2) business days from when the message was left, they will proceed with investigating the issue with the information available. The attempted contact is documented in an Integrated Child Care Information System (ICCIS) case note.

If contact is made and the requestor does not wish to participate in a pre-hearing conference the Eligibility and Benefits Staff will proceed with investigating the issue with the information available. The requestor’s decision not to participate in a pre-hearing conference is documented in an ICCIS case note.

c. Confirm an understanding of the issue in disagreement. If the request is for a reason other than the alloweddisagreement with a determination to deny, suspend, terminate, or reduce their Child Care Assistance Program (CCAP) benefits, the CCPO Eligibility and Benefits Staff will determine if the request is allowable for a hearing;

d. Ask if the requestor is requesting a continuation of benefits and explain what will happen if the hearing decision is not in their favor. The requestor’s answer is to be documented in the ICCIS case note; and

e. Ask if the requestor has any additional information to provide at that time.

2. Investigate the Issue Within three (3) calendar days of receiving the Request for Hearing CC46, the CCPO Eligibility and Benefits Staff will begin to investigate the issue and actions taken or not taken in order to determine whether or not the determination under appeal is correct and attempt to make telephone contact with the requestor to conduct or schedule the pre-hearing conference.

The CCPO Eligibility and Benefits Staff will speak with the worker who issued the determination, as necessary, to obtain any