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A complaint is any clear expression by the complainant or person acting for him/her, to the effect that he or she believes himself or herself to be the object of discrimination based on age, race, color, sex, disability, religious creed, national origin, or political belief. 4010-3 APPEALS Any family or provider applying or participating in the Child Care Assistance Program (CCAP), who disagrees with a written determination made by the Designee or Child Care Program Office (CCPO), may request a hearing. Requests for a hearing must be submitted in writing to the CCPO.

Participating families and those renewing without a break in participating will have their benefits automatically continued upon requesting a hearing unless they indicate on their request they do not want continued benefits.

Applying families who have not previously participated or who have a break in participation and child care providers are not entitled to continued benefits when requesting a hearing. See section 4400-1 Hearing Request.

4010-4 REQUEST FOR PUBLIC RECORDS Requests for information from a family’s or provider’s file, including information maintained in the Integrated Child Care Information System (ICCIS) or other electronic means must be documented and acted upon in a timely manner.

Participating parents or providers have access to information contained in their own file which may be viewed during normal business hours of the Designee. When a request is made, a case note is entered in the participating family’s or provider’s ICCIS case documenting their review of the hard copy file. When a participating family or provider requests copies of any part of their file, the request must be made in writing and identify the specific information and/or timeframe for the request.

When an individual who is not associated with the case, including representatives of a law office, requests to exercise their freedom of information and view a family’s or provider’s file, their request must be submitted in writing. The Designee will not release any