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Unannounced visits are to be conducted during the provider’s hours of operation even if the provider’s hours are non-traditional and/or outside of the Licensing Specialist’s usual work hours. If the Licensing Specialist goes on-site for the unannounced inspection, but is unable to make contact with the provider, they will make a second attempt later while still in the area. If after the second attempt the licensing specialist is still unable to make contact with the provider and complete the unannounced inspection, they are to notify the Designee the same day or next day of returning to the office.

The Designee will attempt to call the provider to find out why the provider was not available during the attempted unannounced inspection during their listed child care hours of operation. The Designee will document the conversation and advise them of the requirement for announced and unannounced inspections to be conducted and if the provider has set days or times, they are not operating to update the information to their operating hours. If the Designee attempts contact with the provider, and is unsuccessful, a message is left requesting a return call. If no contact is made with the provider after five (5) business days of leaving a message, the Designee will send the provider a Child Care Assistance Provider – Information Needed Notice advising the provider to contact the Designee regarding the unannounced health and safety inspection and the date of the attempted inspection. If the provider does not respond to this notice, their status is to be ended, with adverse action, due to the loss of contact. Within five (5) business days of contact with the provider, the Designee will complete and submit a new Inspection Request to the appropriate CCPO or MOA Licensing Supervisor for an unannounced inspection to be completed and document sending the request in an ICCIS case note. The inspection request and case note is to include documentation of anything reported by the provider about any timeframes the provider identified as unavailable such as, transporting children to or from school, for the licensing specialist to be able to better plan the timeframe of the unannounced inspection.

If the provider closes after the Inspection Request is sent to the Licensing office, the Designee will advise the Licensing Specialist assigned, or the Licensing Supervisor if the inspection has not yet been assigned, of the provider’s closure and to cancel the inspection.