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3. Electronic Protected Health Information (EPHI, e.g. anything that associates a specific person with a type of treatment.);and
4. Personal Health Information (PHI). Designees and contractors must submit the Alaska Health Information Subscription Agreement for Direct Secure Messaging form for an account to be established to: info@ak-ehealth.org. Fees may apply.
DSM secures the entire email (body, subject line) and the attachment therefore the subject lines can include family or provider specific information. Certified return of receipt is available to be set up on individual user accounts and communications between DSM user accounts can be forwarded.
Additional information is available at: http://ak-ehealth.org/for-providers/direct-secure-messaging/
For other technical help using DSM such as resetting passwords, contact the AeHN Help Desk toll free at 1-888-484-5763 or helpdesk@alaska.gov
4000-4 L. INQUIRIES AND CONSULTATION Designees and Work Services Providers (WSP) are expected to utilize this manual, discuss the situation with their lead and/or supervisor and apply prudent person judgment (PPJ) prior to requesting policy or procedural guidance.
Designees and WSP should consult with the CCPO if they are unable to reach a decision on child care eligibility or have questions about a particular issue.
For questions or additional guidance on policy or procedural issues, or as the result of a file review, for PASS I, PASS II, or PASS III CCA, send e-mail inquiries to the CCPO Policy Mailbox at: dpaccp@alaska.gov and not to a specific CCPO individual.
Client names and ICCIS account number or member identification number should be included to identify the specific situation. However, dates of birth, social security numbers or other sensitive information are not to be used in the email for confidentiality reasons. When sending sensitive information, utilize DSM or fax the information to the