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The Adverse Action Calendar includes the following items in a legend defining the dates information is due when requested from a family and dates action is to be taken by workers:

1. 10, 15 and 30-Day Request for Information (Pend) Date When requesting information needed to process an application report of change, or when information or verification must be requested, the family or provider must be given at least ten (10) days to provide it. A specific longer timeframe is used when prescribed or allowed in policies and procedures for the required information or verification needed. To determine when the information is due, the first (1st) day is the day after the notice is mailed, except for notices issued on Fridays the mail date is always considered to be the following Monday. The mailing date is day zero (0) not included as one (1) of the ten (10) days. When the tenth (10th) day falls on a weekend or Federal holiday, the date is moved to the next businessday. 2. 10-Day Timeframe to Act on Reported Changes All reports of change must be acted on within ten (10) days. This action date is reflected on the Adverse Action Calendar by asterisk(s) ten (10) date. Day zero (0) is the date the day the reported change was received. When the tenth (10th) day falls on a weekend or Federal holiday, the action must be taken the business day prior to the tenth (10th) day.

3. ** 30-Day Application Processing Timeframe All applications received are to have a determination of approve or deny no later than thirty (30) days from the date the application is date stamped received. Day zero (0) is the date the application is date stamped received. When the thirtieth (30th) day falls on a weekend or Federal holiday, the application must be worked by the first (1st) business day after the thirtieth (30th) day.

4. Adverse Action Date A notice, including closure and end of approval status notices, of the adverse action must be mailed at least ten (10) days before the effective date of the adverse action. The adverse action date noted on the calendar is the last day staff can prepare and mail a notice for adverse actions taking effect the first (1st) day of the following month. When information is due on the adverse action date identified on the Adverse Action Calendar, families and providers must be allowed through the close of business on that day to provide the requested information orverification.