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any of the provided notices, the Designee is to contact the CCPO for guidance. Dates identified throughout this manual for the issuance of a notice, such as the first (1st) of a month, are to be issued as soon as possible in that month and not specifically required to be issued on the first (1st ) day as the first (1st) may not be a business day. Due dates and closure effective dates, however, are specific.

Designee staff is to review each notice prior to mailing for spelling, grammar, punctuation, and tone, to ensure they are professional and accurate.

Notices have date blocks, free form space, or a combination of both. The Designee is to use this space to inform the family specifically what is required using a message and tone that are professional and appropriate. Information or instruction provided in the date blocks and free form spaces is not to be in all capitalized letters or in bold. Notices must include:

1. Requirement(s) of the family;

2. Information required and not provided. If more than one Child Care Assistance Application Received – Pend Notice is issued at the time of application, all information still missing at the time the notice is issued is to be included, even if already included in the prior notice;

3. The date the requirement is due;

4. The consequences for not meeting the requirement;

5. The appropriate regulation citation; and

6. Request for Hearing CC46 form on the back side of the last page, if the action in the notice is denying, reducing, suspending, or terminating the family’s benefits. If it is not possible to include the Request for Hearing CC46 on the back side of the last page, it must be stapled to the notice.

The appropriate regulation citation referenced on each notice is specific to the action or requirement(s). Many notices have a drop down menu to aid in the selection of the appropriate citation. Regulations not pertaining to the action or requirement are not to be included in the notice. Designees are to contact the CCPO policy mailbox if assistance is needed to ensure the correct citation is used.