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4000-4 I. CHILD CARE PROGRAM OFFICE BROCHURES ........... 16 4000-4 J. CHILD CARE PROGRAM OFFICE WEBSITE.................. 17 4000-4 K. DIRECT SECURE MESSAGING(DSM) ............................. 17 4000-4 L. INQUIRIES AND CONSULTATION ................................... 18 4000-4 M. INTERPRETER SERVICES ................................................... 20 4000-4 N. MOVEIT .................................................................................... 21 4000-4 O. RETENTION SCHEDULE ..................................................... 21 4000-5 DATE STAMPING ............................................................................... 22 4000-6 RETURNED MAIL PROCESSING ..................................................... 23 4000-6 A. NO FORWARDING ADDRESSPROVIDED ...................... 23 4000-6 B. IN-STATE FORWARDING ADDRESS PROVIDED ........ 25 4000-6 C. OUT OF STATE FORWARDING ADDRESS PROVIDED ............................................................................... 26 4000-7 TIMELY AND ADEQUATE NOTICE ................................................ 27 4010 RIGHTS UNDER THE CHILD CARE ASSISTANCE PROGRAM 28 4010-1 CONFIDENTIALITY ........................................................................... 28 4010-2 CIVIL RIGHTS ..................................................................................... 29 4010-3 APPEALS .............................................................................................. 30 4010-4 REQUEST FOR PUBLIC RECORDS .................................................. 30 4020 RESPONSIBILITIES UNDER THE CHILD CARE ASSISTANCE PROGRAM ........................................................................................... .31 4020-1 RESPONSIBILITIES OF THE CHILD CARE PROGRAM OFFICE.32