Video | What to expect from your first weekly compensation payment

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A navy blue background displays the white ACC logo. Text appears alongside it: He Kaupare. He Manaaki. He Whakaora. Prevention. Care. Recovery. The background wipes to a peach/pink colour. A small tag in the top right reads: PAYE employees. Large text appears on-screen: What to expect from your first payment.

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Upbeat, gentle instrumental music plays in the background

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A male presenter with a beard and curly hair tied in a bun, wearing a cream sweater, sits in an armchair in a modern office room with wood-panelled walls, a potted palm and couch in the background — there is an open laptop and mug on a wooden side table beside him. He speaks directly to the camera.

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Kia ora. There are several ways we can manaaki, or support you, in your recovery from injury. If you've been injured and can't work, ACC's weekly compensation can help replace some of your lost income. But how is your first payment worked out if you're a PAYE employee? Weekly compensation usually starts from day eight after your injury, once your application is approved. If your injury happened at work, your employer should pay you for that first week. If it happened outside of work, talk to your employer about using sick or annual leave.

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The screen splits vertically. The presenter remains on the right. The left side turns white and displays the text: Weekly compensation is up to 80% of your average weekly earnings. Below the text, an orange animated pie chart fills up to represent the 80% portion.

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We calculate your payment based on 80% of your average weekly earnings before your injury. Tax and deductions still apply, like a student loan, KiwiSaver, or child support.

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The video cuts back to the full shot of the presenter in the office.

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For the first four weeks, we use a short-term rate, which is based on your earnings in the four weeks before your injury. There is also a maximum weekly amount based on a 40-hour week. Your first payment from ACC may not be paid on your chosen payday, but you'll get a notification once it's made.

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An orange graphic overlay appears on the left side of the screen with the text: Visit MyACC my.acc.co.nz

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You can also log in to MyACC to see your payment breakdowns and track future payments.

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The overlay disappears, returning to the full shot of the presenter.

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Here's the key thing to remember: your first payment covers the time from when you became eligible for weekly compensation, not necessarily the day you applied. Contact us if you're unsure; we're here to help. Here's a summary of what we've covered.

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The screen switches to a graphic on a white background. On the left, the heading ‘key takeaways’ sits above an orange pencil icon. On the right, a numbered list appears line by line:

You're usually eligible for weekly compensation from day 8 after your injury

Your first payment may not be paid on your chosen payday

Your first payment covers the time from when you first became eligible

We apply a short-term rate for the first four weeks

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The video cuts back to the full shot of the presenter in the office for the closing statement.

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To learn more, visit our website. In the next episode, we'll explain how weekly compensation payments can change and what impacts this. Hoki mai anō.

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The screen returns to the navy blue background with the ACC logo in the top left. Large text in the centre reads: Use MyACC to apply for weekly compensation and manage your claim. Contact details appear at the bottom of the screen, in the following order: website www.acc.co.nz, email address claims@acc.co.nz, and the free call phone number 0800 101 996.

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The upbeat, gentle instrumental music fades out.