Video | How weekly compensation payments change
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A navy blue background displays the white ACC logo. Text appears alongside it: "He Kaupare. He Manaaki. He Whakaora. Prevention. Care. Recovery." The background wipes to a peach/pink colour. A small tag in the top right reads: PAYE employees. Large text appears on-screen: How weekly compensation payments change.
Transcript
Upbeat, gentle instrumental music plays in the background
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A male presenter with a beard and curly hair tied in a bun, wearing a cream sweater, sits in an armchair in a modern office room with wood-panelled walls, a potted palm and couch in the background — there is an open laptop and mug on a wooden side table beside him. He speaks directly to the camera.
Transcript
Kia ora. There are several ways we can manaaki, or support you, in your recovery from injury. Weekly compensation isn't the same for everyone. It will vary based on your employment type and it can change over time. For the first four weeks, we'll use the short-term rate if you're a PAYE employee. That's usually 80% of your average weekly earnings in the four weeks before your injury.
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The screen splits. The presenter remains on the right. The left side turns white and displays an orange icon of a dollar sign with circular arrows. Text reads: Permanent employees long-term rate. Below this, the formula appears: Income ÷ Weeks worked.
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After four weeks, the long-term rate kicks in. If you're a permanent employee, it's based on your income from your current job divided by the number of weeks worked, up to 52.
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The text on the left changes to: Non-permanent employees long-term rate. The formula below changes to: Income ÷ 52 weeks.
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If you're a non-permanent employee, we average the income from all your non-permanent jobs over 52 weeks. This helps reflect your usual income more accurately if you've had casual, seasonal, or multiple jobs, if you're on a fixed-term contract with less than a year left, or if you'd given notice to leave your job before your injury.
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The video cuts to a close up shot of the presenter in the office.
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If you return to work part-time or on alternative duties, you can still receive some weekly compensation. We adjust your payments so your total income doesn't go over what you earned before your injury. This adjustment is called abatement. It makes sure your earnings and weekly compensation are balanced fairly.
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The screen splits again. The presenter is on the right. The left side displays a large orange icon with an exclamation mark in a circle, with the text: Important. Receiving other income? Let us know.
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It's also important to let us know if your earnings change while you're receiving weekly compensation. Like if you return to work, get a pay rise or holiday pay, or if you leave a job.
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The video graphic disappears by swiping to the left. It’s still the close up shot of the presenter in the office.
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This helps avoid overpayment, which we will ask you to pay back. Payments usually stop when you fully return to the job you were doing before your injury, or when your health provider says you're ready. Keep your medical certificate up to date and check MyACC for payment details. Here's the key thing to remember: weekly compensation adjusts to match your situation, so it's fair and accurate, and we're here to help. Here’s a summary of what we’ve covered so far.
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The screen switches to a graphic on a white background. On the left, ‘key takeaways’ appears above an orange pencil icon. On the right, a numbered list appears line by line:
Payments change depending on your situation
You can work and still get some weekly compensation
Tell us about any income changes
Check MyACC for payment details
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The video cuts back to the presenter in the office for the closing statement.
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To learn more, visit our website. Hoki mai anō.
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The screen returns to the navy blue background with the ACC logo in the top left. Large text in the centre reads: Use MyACC to apply for weekly compensation and manage your claim. Contact details appear at the bottom of the screen, in the following order: website www.acc.co.nz, email address claims@acc.co.nz, and the free call phone number 0800 101 996.
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The upbeat, gentle instrumental music fades out.